{"id":4491,"date":"2021-10-29T14:11:57","date_gmt":"2021-10-29T05:11:57","guid":{"rendered":"https:\/\/bcgblog.kr\/?p=4491"},"modified":"2021-11-10T16:19:43","modified_gmt":"2021-11-10T07:19:43","slug":"competing-on-time-service-delayed-is-service-denied","status":"publish","type":"post","link":"https:\/\/bcgblog.kr\/competing-on-time-service-delayed-is-service-denied\/","title":{"rendered":"\uc11c\ube44\uc2a4 \uc0b0\uc5c5\uc5d0\uc11c\uc758 \ub514\uc9c0\ud138 \uc804\ud658 \uc2dc \uace0\ub824\ud560 \ud575\uc2ec \uc694\uc18c \u2015 \u2018\uc2dc\uac04\uad00\ub9ac\u2019, \u2018\uc2e4\uc2dc\uac04 \uc751\ub300\u2019"},"content":{"rendered":"<p>&nbsp;<\/p>\n<blockquote><p><strong>\ub514\uc9c0\ud138 \uc804\ud658\uc5d0\uc11c \u2018\uc2e4\uc2dc\uac04\u2019\uc740 \u2018\uc54c\ub9de\uc740 \ub54c\u2019\ub85c \uc7ac\uc815\uc758\ub418\uace0 \uc788\ub2e4.<\/strong><\/p><\/blockquote>\n<p>\uae30\uc5c5\ub4e4\uc740 \uc2dc\uac04\uc774 \uace7 \ub3c8\uc774\ub77c\ub294 \uc0ac\uc2e4\uc744 \uc774\ubbf8 \uc798 \uc54c\uace0 \uc788\uc73c\ub098, \uc8fc\ub85c \ub3c8\uc744 \uad00\ub9ac\ud558\ub294 \ub370\uc5d0\ub9cc \uc8fc\ub825\ud55c\ub2e4. \ud558\uc9c0\ub9cc \ub514\uc9c0\ud138 \uc138\uc0c1\uc5d0\uc11c\ub294 \ub3c8\ubcf4\ub2e4 \uc2dc\uac04\uc744 \uc798 \uad00\ub9ac\ud574\uc57c \ub354 \ud070 \uc131\uacf5\uc744 \uc774\ub8f0 \uc218 \uc788\ub2e4.<\/p>\n<p>\ub514\uc9c0\ud138 \uae30\uc220\uc740 \uae30\uc5c5\uc758 \ud504\ub85c\uc138\uc2f1 \uc18d\ub3c4\ub97c \ub192\uc5ec\uc900\ub2e4. \ucd5c\uadfc \uae30\uc5c5\ub4e4\uc740 \ucc98\ub9ac \ub2a5\ub825 \ud5a5\uc0c1, \ub370\uc774\ud130 \uc218\uc9d1 \ubc0f \uc800\uc7a5 \ube44\uc6a9 \uc808\uac10, \uc720\ube44\ucffc\ud130\uc2a4 \uc5f0\uacb0\uc131 \ud655\ubcf4\ub97c \ud1b5\ud574 \uc2e4\uc2dc\uac04\uc73c\ub85c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0 \ubd84\uc11d\ud55c\ub2e4. \ub610\ud55c, \uc218\uc9d1\ud55c \ub370\uc774\ud130\uc5d0\uc11c \uc5bb\uc740 \ud1b5\ucc30\ub825\uc744 \ud65c\uc6a9\ud574 \uc544\uc8fc \uc2e0\uc18d\ud55c \ud504\ub85c\uc138\uc2a4\ub97c \uc9c4\ud589\ud558\uace0 \uc788\ub2e4. \uc774\ub85c \uc778\ud574 <a href=\"https:\/\/www.bcg.com\/about\/overview\/our-history\/time-based-competition\" target=\"_blank\" rel=\"noopener\">\uc2dc\uac04 \uae30\uc900 \uacbd\uc7c1(time-based competition)<\/a>\uc774 \ubc1c\uc0dd\ud558\uac8c \ub418\uc5c8\ub294\ub370, 30\ub144\ub3c4 \ud6e8\uc52c \uc804\ubd80\ud130 BCG\uac00 \uc81c\uc2dc\ud55c \uc774 \uac1c\ub150\uc740 \uc9c0\uae08 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc911\uc694\ud558\uac8c \uc5ec\uaca8\uc9c0\uace0 \uc788\ub2e4.<\/p>\n<p>\ubaa8\ub4e0 \uae30\uc5c5\uc5d0 \uc2dc\uac04 \uad00\ub9ac\ub294 \ub9e4\uc6b0 \uc911\uc694\ud558\ub098, \ud2b9\ud788 \uc11c\ube44\uc2a4 \uc0b0\uc5c5\uc758 \uc2dc\uac04 \uad00\ub9ac \uc911\uc694\ub3c4\ub294 \ub354 \ub192\ub2e4. \uc11c\ube44\uc2a4 \uae30\uc5c5\uc740 \uc7ac\uace0\ub97c \ubbf8\ub9ac \ud655\ubcf4\ud574 \ub193\uc744 \uc218 \uc5c6\uc9c0\ub9cc, \uace0\uac1d\uc774 \uc694\uccad\ud558\ub294 \uc989\uc2dc \uc0c1\ud488\uc744 \uc81c\uacf5\ud574\uc57c \ud55c\ub2e4. <strong>\ub514\uc9c0\ud138 \uc804\ud658(digital transformations)\uc5d0 \uc131\uacf5\ud558\uace0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ubc95\uc744 \ubc30\uc6b4 \uc11c\ube44\uc2a4 \uae30\uc5c5\ub9cc\uc774 \uacbd\uc7c1\uc0ac\ubcf4\ub2e4 \uc6b0\uc704\uc5d0 \uc124 \uc218 \uc788\ub2e4.<\/strong><\/p>\n<blockquote><p><strong>\ub514\uc9c0\ud138 \uc804\ud658\uc744 \uad00\ub9ac\ud558\uae30 \uc704\ud574 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc774 \uc124\uc815\ud574\uc57c \ud558\ub294 \uc131\uacfc \uc9c0\ud45c\uac00 \ud558\ub098 \uc788\ub2e4\uba74 \uadf8\uac83\uc740 \ubc18\ub4dc\uc2dc \u2018\uc2e4\uc2dc\uac04 \ub300\uc751\u2019\uc774 \ub418\uc5b4\uc57c \ud55c\ub2e4.<\/strong><\/p><\/blockquote>\n<p>\ud765\ubbf8\ub86d\uac8c\ub3c4 \ucd5c\uadfc \ub514\uc9c0\ud138 \uc804\ud658\uc744 \uc2dc\uc791\ud55c <strong>\ub2e4\uc218\uc758 \uae30\uc5c5 \uc0ac\ub840\ub97c \uc0b4\ud3b4\ubcf4\uba74 \uc804\ud658\uc758 \ud575\uc2ec \uc694\uc18c\ub294 \u2018\uc2dc\uac04\u2019\uc774 \uc544\ub2c8\uc5c8\ub2e4.<\/strong> \ub300\ubd80\ubd84 \ube44\uc6a9 \uc808\uac10\ub960\uc774\ub098 \uace0\uac1d \ub9cc\uc871\ub3c4, \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654 \ube44\uc728 \ub4f1\uc744 \uae30\uc900\uc73c\ub85c \uc131\uacf5\uc758 \ucc99\ub3c4\ub97c \ud310\ub2e8\ud588\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub7ec\ud55c \uc694\uc18c\ub4e4\uc774 \ub514\uc9c0\ud138 \uc804\ud658\uc744 \ub354 \uc6a9\uc774\ud558\uac8c \ub9cc\ub4e4\uac70\ub098 \uc131\uacf5 \uac00\ub2a5\uc131\uc744 \ub192\uc774\ub294 \uac74 \uc544\ub2c8\ub2e4. \uc57d 800\uac1c \uae30\uc5c5\uc744 \ub300\uc0c1\uc73c\ub85c \uc9c4\ud589\ud55c BCG\uc758 \ucd5c\uadfc \uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \uc751\ub2f5\uc790\uc758 80% \uc774\uc0c1\uc774 \ub514\uc9c0\ud138 \uc804\ud658 \uc18d\ub3c4\ub97c \ub192\uc774\uace0 \uc2f6\uc5b4 \ud588\uc73c\uba70, 70%\ub294 \ub514\uc9c0\ud138 \uc804\ud658\uc758 \uacb0\uacfc\ub97c \ub0b4\ub193\uc9c0 \ubabb\ud558\uace0 \uc788\uc5c8\ub2e4.<\/p>\n<p>\ub514\uc9c0\ud138 \uc804\ud658\uc744 \ud3c9\uac00\ud558\uace0 \ucd94\uc801\ud558\uace0, \uad00\ub9ac\ud558\uae30 \uc704\ud574 \uc124\uc815\ud574\uc57c \ud558\ub294 \ub300\ud45c\uc801\uc778 \uc131\uacfc \uc9c0\ud45c \ud558\ub098\uac00 \uc788\ub2e4\uba74 \uadf8\uac83\uc740 \ubc18\ub4dc\uc2dc \u2018\uc2e4\uc2dc\uac04 \ub300\uc751\u2019\uc774 \ub418\uc5b4\uc57c \ud55c\ub2e4. \uc775\uc219\ud558\uac8c \ub4e4\ub9ac\uaca0\uc9c0\ub9cc \uc0ac\uc2e4 \u2018\uc2e4\uc2dc\uac04\u2019\uc774\ub77c\ub294 \uac1c\ub150\uc740 \uc815\uc758\ud558\uac70\ub098 \uce21\uc815\ud558\uae30 \uc26c\uc6b4 \uac1c\ub150\uc774 \uc544\ub2c8\uba70, \uc0ac\uc5c5 \uc6b4\uc601\uc5d0 \ud65c\uc6a9\ud558\uae30\uc5d0\ub3c4 \uc6a9\uc774\ud558\uc9c0 \uc54a\ub2e4. \uc774\ubc88 \uae30\uc0ac\uc5d0\uc11c\ub294 \u2018\uc2e4\uc2dc\uac04\u2019\uc5d0 \uc9d1\uc911\ud558\uc5ec \uc5bb\uc744 \uc218 \uc788\ub294 \uc774\uc775\uc744 \uc124\uba85\ud558\uace0, \uc2dc\uac04\uc758 \uc0c8\ub85c\uc6b4 \uc720\ud615 \ubd84\ub958 \uccb4\uacc4\ub97c \uc81c\uc2dc\ud558\uba74\uc11c, \uae30\uc5c5\uc774 \uc2dc\uac04 \uce21\uc815\uacfc \uad00\ub9ac\uc5d0 \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \u2018\ub514\uc9c0\ud138 \uc2dc\uac04 \uc810\uc218(digital time score, DTS)\u2019\ub77c\ub294 \uc0c8\ub85c\uc6b4 \uc9c0\ud45c\ub97c \uc18c\uac1c\ud558\ub824 \ud55c\ub2e4. \uc544\ub798\uc5d0\uc11c\ub294 <a href=\"https:\/\/www.bcg.com\/industries\/technology-media-telecommunications\/telecommunications-industry\" target=\"_blank\" rel=\"noopener\">\ud1b5\uc2e0 \uae30\uc5c5<\/a>\uc744 \uc608\uc2dc\ub85c \ub4e4\uaca0\uc9c0\ub9cc, \uc0ac\uc2e4 \ubaa8\ub4e0 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc5d0 \uc801\uc6a9\ud560 \uc218 \uc788\ub294 \ub0b4\uc6a9\uc774\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u2018\uc2e4\uc2dc\uac04\u2019\uc758 \uc774\uc810<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>\uc544\ub0a0\ub85c\uadf8 \uc0ac\uc5c5\uc790\ub4e4\uc740 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc6b4\uc601\ub418\ub294 \ub514\uc9c0\ud138 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc5d0 \ubc00\ub9ac\uace0 \uc788\ub2e4. \uc740\ud589\uc5d0\uc11c \uacc4\uc88c\ub97c \uac1c\uc124\ud558\ub824\uba74 \uc601\uc5c5\uc77c \uae30\uc900 \ucd5c\ub300 5\uc77c\uae4c\uc9c0 \uac78\ub9b4 \uc218 \uc788\uc9c0\ub9cc, \ub85c\ube48\ud6c4\ub4dc(Robinhood)\ub098 \ud2b8\ub808\uc774\ub4dc \ub9ac\ud37c\ube14\ub9ad(Trade Republic) \uac19\uc740 \uc8fc\uc2dd \uc11c\ube44\uc2a4\uc5d0\uc11c\ub294 10\ubd84 \ub0b4\ub85c \uac00\uc785\ud574 \ub2f9\uc7a5 \uac70\ub798\ub97c \uc2dc\uc791\ud560 \uc218\ub3c4 \uc788\ub2e4. \ub3c4\uc11c \uc720\ud1b5\uc5c5\uccb4\uc5d0\uc11c \ucc45\uc744 \uc8fc\ubb38\ud558\uba74 \uc601\uc5c5\uc77c \uae30\uc900 2~3\uc77c\uc740 \uac78\ub824\uc57c \ubc1b\uc744 \uc218 \uc788\uc73c\ub098 \uc544\ub9c8\uc874(Amazon)\uc5d0\uc11c\ub294 \uba87 \ucd08 \ub9cc\uc5d0 \uc804\uc790\ucc45\uc744 \ub2e4\uc6b4\ub85c\ub4dc\ud574\uc11c \ubcfc \uc218 \uc788\ub2e4. TV\uc758 \ucf00\uc774\ube14 \ucc44\ub110 \uc11c\ube44\uc2a4\ub97c \ud574\uc9c0\ud558\ub824\uba74 30\uc77c \uc804\uc5d0 \ubbf8\ub9ac \ud1b5\ubcf4\ud574\uc57c \ud558\uc9c0\ub9cc, \ub85c\ucfe0(Roku)\uc640 \uac19\uc740 \ubbf8\ub514\uc5b4 \uc11c\ube44\uc2a4\ub294 \uc694\uccad\ud558\ub294 \uc21c\uac04 \ubc14\ub85c \ud574\uc9c0\ud560 \uc218 \uc788\ub2e4. \uc2ec\uc9c0\uc5b4 \uc544\ub0a0\ub85c\uadf8 \uc694\uc18c\ub97c \ud3ec\ud568\ud55c \ub514\uc9c0\ud138 \uc11c\ube44\uc2a4\uae4c\uc9c0 \uc6c0\uc9c1\uc784\uc774 \ube68\ub77c\uc9c0\uace0 \uc788\ub2e4. \uace0\ub9b4\ub77c(Gorillas), \ud50c\ub9c1\ud06c(Flink) \ub4f1 \uccb4\uc778 \uc2dd\ub8cc\ud488\uc810\uc740 \uba87\uba87 \uc720\ub7fd \ub300\ub3c4\uc2dc\uad8c\uc5d0\uc11c 10\ubd84 \uc774\ub0b4\uc5d0 \uc2dd\ub8cc\ud488\uc744 \ubc30\ub2ec\ud55c\ub2e4. \ud154\ub808\ub137(Telenet)\uc758 \ud558\uc704 \ube0c\ub79c\ub4dc \ud0c0\ub2f4(Tadaam)\uc740 \ube0c\ub85c\ub4dc\ubc34\ub4dc \ubc0f TV \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uc704\ud55c \ubaa8\ubc14\uc77c\u00b7\uace0\uc815 \uc7a5\uce58\ub97c 1\uc2dc\uac04 \uc774\ub0b4 \uc804\ub2ec\ud558\uaca0\ub2e4\ub294 \uc57d\uc18d\uacfc \ud568\uaed8 \uacbd\uc7c1 \uc2dc\uc7a5\uc5d0 \ub6f0\uc5b4\ub4e4\uc5c8\uace0, \uac70\uae30\uc5d0 \ub354\ud574 \ubb34\ub8cc \ud53c\uc790 \ud55c \ud310\ub3c4 \uc81c\uacf5\ud55c\ub2e4.<\/p>\n<p>\uc11c\ube44\uc2a4 \uae30\uc5c5\ub4e4\uc740 \uc2e4\uc2dc\uac04 \uc6b4\uc601\uc73c\ub85c \uc2dc\uc7a5 \uc810\uc720\uc728\uc744 \ud655\ubcf4\ud558\uba74\uc11c \uc774\uc775\uc744 \uc5bb\ub294\ub2e4. \ub9ce\uc740 \uc18c\ube44\uc790\uac00 \ud544\uc694\ud560 \ub54c \uc989\uc2dc \uc11c\ube44\uc2a4\ub97c \ubc1b\ub294 \uac83\uc744 \uc120\ud638\ud558\ubbc0\ub85c, \uacb0\uad6d \uc2e4\uc2dc\uac04 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uae30\uc5c5\uc774 \uc18c\ube44\uc790\uc758 \uc120\ud0dd\uc744 \ubc1b\uc544 \ub354 \ud070 \uc774\uc775\uc744 \uc5bb\uac8c \ub41c\ub2e4. \uc2e4\uc81c \uc11c\ube44\uc2a4 \uae30\uc5c5\uc758 \uacbd\uc7c1\ub825\uc740 \uadf8 \uc5b4\ub5a4 \uc694\uc18c\ubcf4\ub2e4\ub3c4 \u2018\uc751\ub2f5 \uc2dc\uac04\u2019\uc5d0 \ub2ec\ub824\uc788\ub2e4. \uc2e4\uc2dc\uac04\uc73c\ub85c \uc751\ub2f5\ud558\ub294 \uae30\uc5c5\uc774\ub77c\ub294 \ud3c9\ud310\uc744 \uc5bb\uc73c\ub824\uba74 <a href=\"https:\/\/www.bcg.com\/publications\/2020\/service-factory-of-future\" target=\"_blank\" rel=\"noopener\">\uc77c\ubd80 \uc11c\ube44\uc2a4 \uacf5\uae09\ub9cc\uc774 \uc544\ub2c8\ub77c \ub300\ubd80\ubd84\uc758 \uace0\uac1d \uc18c\ud1b5\uc774 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc774\ub904\uc838\uc57c \ud55c\ub2e4.<\/a><\/p>\n<p>\uc2e4\uc2dc\uac04\uc73c\ub85c \uc6b4\uc601\ud558\uace0\uc790 \ud558\ub294 \uae30\uc5c5\uc774\ub77c\uba74 \uccab \ub2e8\ucd94\ubd80\ud130 \uc81c\ub300\ub85c \ub07c\uc6b0\ub294 \uac83\uc774 \ub9e4\uc6b0 \uc911\uc694\ud558\ub2e4. \ub3d9\uc804\uc5d0\ub3c4 \uc591\uba74\uc774 \uc788\ub4ef \ucc98\uc74c\ubd80\ud130 \uc81c\ub300\ub85c \ud558\uc9c0 \ubabb\ud55c\ub2e4\uba74 \uc2e4\ud589\uc5d0 \uc18c\uc694\ub418\ub294 \uc2dc\uac04\uc740 \ub354 \ub298\uc5b4\ub0a0 \uac83\uc774\ub2e4. \uc2e4\uc2dc\uac04 \uc6b4\uc601\uc744 \uc704\ud574\uc11c\ub294 \uac01\uc885 \uc2e4\uc218\ub098 \ud504\ub85c\uc138\uc2a4 \ubcc0\ud615\uc744 \ucd5c\uc18c\ud654\ud558\uace0 \uc7ac\uc791\uc5c5, \ud6c4\uc18d \uc870\uce58 \ub4f1\uc758 \uc2dc\uac04 \ub0ad\ube44\ub97c \uc5c6\uc560\uc57c \ud55c\ub2e4. \ud6a8\uc728\uc131\uc744 \ub192\uc774\uba74 \uac70\ub798 \ube44\uc6a9\uc774 \uc808\uac10\ub418\uace0, \ubcf5\uc7a1\uc131\uc744 \uc904\uc774\uba74 \uac04\uc811\ube44\uc6a9\ub3c4 \uac10\uc18c\ud55c\ub2e4. \uc2e4\uc2dc\uac04 \uc6b4\uc601\uc744 \ucc98\uc74c\ubd80\ud130 \uc81c\ub300\ub85c \ud560 \uc218 \uc788\ub2e4\uba74 \ub2e8\uae30\uc801\uc73c\ub85c\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c, \uc7a5\uae30\uc801\uc73c\ub85c\ub294 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub2e4. \ub354\uc6b1\uc774 \uc2e4\uc2dc\uac04 \ub514\uc9c0\ud138 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc740 \uc790\uc6d0 \uc18c\ube44\ub97c \uc904\uc774\ubbc0\ub85c \uae30\uc5c5\uc758 \ud0c4\uc18c \ubc30\ucd9c\ub7c9\ub3c4 \uc904\uc77c \uc218 \uc788\ub2e4.<\/p>\n<blockquote><p><strong>\uc2e4\uc2dc\uac04\uc73c\ub85c \uc6b4\uc601\ud558\uace0\uc790 \ud55c\ub2e4\uba74 \uccab \ub2e8\ucd94\ubd80\ud130 \uc81c\ub300\ub85c \ub07c\uc6cc\uc57c \ud55c\ub2e4.<\/strong><\/p><\/blockquote>\n<p>\uae30\uc5c5\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc6b4\uc601\ud558\uae30 \uc704\ud574\uc11c\ub294 \uc0c1\ub2f9\ud788 \ub192\uc740 \uc218\uc900\uc758 \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654, \ub370\uc774\ud130 \ubc0f AI \uae30\ubc18 \ub514\uc9c0\ud138\ud654, \uadf8\ub9ac\uace0 \ud544\uc694\ud55c \uacbd\uc6b0 \uc140\ud504\uc11c\ube44\uc2a4 \ubc29\uc2dd\uae4c\uc9c0 \ud544\uc694\ud558\ub2e4. \ub354\ubd88\uc5b4 \uace0\uac1d\ub4e4\uc5d0\uac8c \uace0\ud488\uc9c8\uc758 \ube60\ub978 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub824\uba74 \uc5b4\ub5a4 \uc694\uccad\ub3c4 \ub2a5\uc219\ud558\uac8c \ud574\uacb0\ud560 \uc218 \uc788\ub294 \uc804\ubb38\uac00\ub4e4\uc744 \ubcf4\uc720\ud574\uc57c \ud55c\ub2e4. <a href=\"https:\/\/www.bcg.com\/publications\/2019\/bionic-company\" target=\"_blank\" rel=\"noopener\">\uac15\ub825\ud55c \uae30\uc220\ub825\uacfc \uc2e4\ub825 \uc788\ub294 \uc778\uc7ac\uc758 \ucd08\uc778\uc801\uc778 \uc870\ud569<\/a>\uc774\ub77c\uba74 \uc870\uc9c1\uc758 \uc0dd\uc0b0\uc131\uc744 \ucda9\ubd84\ud788 \ub192\uc77c \uc218 \uc788\ub2e4.<\/p>\n<p>\ub0b4\ubd80\uc801\uc73c\ub85c \uae30\uc5c5\uc758 \uc2e4\uc2dc\uac04 \uc6b4\uc601 \uc2dc\uc2a4\ud15c\uc740 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0, \ubb38\uc81c \ud30c\uc545 \ub2a5\ub825\uc744 \uc81c\uacf5\ud558\uba74\uc11c, \ubb38\uc81c\ub97c \ub354 \uc6a9\uc774\ud558\uac8c \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \uc870\uc9c1 \uae30\ub2a5 \ud2b8\ub9ac\uac70\ub97c \ubcf4\ub0b4\uba70 \uc0dd\uc0b0\uc131\uc744 \uc804 \uacfc\uc815\uc5d0 \uac78\uccd0(end to end) \uc9c0\uc6d0\ud55c\ub2e4. \uc774\ub7ec\ud55c \uc2dc\uc2a4\ud15c\uc758 \ub3c4\uc785\uc740 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \ubcf5\uc7a1\uc131\uacfc \ubcc0\ub3d9\uc131\uc774 \ud070 \uc2dc\uc7a5\uc5d0\uc11c \uacc4\uc18d\ud574\uc11c \ubcc0\ud558\ub294 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \uc801\uc751\ud558\ub294 \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud55c\ub2e4. \uc2e4\uc2dc\uac04 \uc2dc\uc2a4\ud15c\uc740 \uc758\uc2ec\uc758 \uc5ec\uc9c0 \uc5c6\uc774 \ubaa9\ud45c \uc124\uc815, \ud37c\ud3ec\uba3c\uc2a4 \uce21\uc815 \ubc0f \ubca4\uce58\ub9c8\ud0b9\uc5d0 \uc788\uc5b4 \uac00\uc7a5 \uba85\ud655\ud558\uace0 \uc885\ud569\uc801\uc778 \uc9c0\ud45c\uc774\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4 \uc720\ub7fd\uc758 \ud55c \ub300\ud615 \ud1b5\uc2e0 \uae30\uc5c5\uc774 \uacbd\uc7c1\uc0ac\ubcf4\ub2e4 \ucc98\ub9ac\uc5d0 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc774 \uac78\ub838\ub2e4\uace0 \uac00\uc815\ud574\ubcf4\uc790. \uacac\uc801\uc11c \uc1a1\ubd80\uc5d0\ub9cc 30\uc77c\uc774 \uac78\ub838\uace0 \uc0ac\uc5c5\uc7a5\uc5d0 \uc778\ud130\ub137\uc744 \uc81c\uacf5\ud558\ub294 \ub370 200\uc77c \uc774\uc0c1\uc774 \uac78\ub838\ub2e4. \uc6b0\uc120 \uc601\uc5c5\ubd80\uc11c\uc640 \ud68c\uacc4\ubd80\uc11c \uac04 \uc18c\ud1b5 \uacfc\uc815\uc5d0\uc11c \ud574\ub2f9 \uae30\uc5c5\uc740 \uc608\uc57d\ub41c \ub9e4\ucd9c\uc758 20%\ub97c \uc783\uc5c8\uace0, \uccad\uad6c\uc11c\ub294 2~3\uac1c\uc6d4\uac00\ub7c9 \ubc00\ub9ac\uac8c \ub418\uc5c8\ub2e4. \ucc98\uc74c\uc5d0\ub294 \uccad\uad6c\uc11c\uac00 \uc815\ud655\ud558\uc9c0\ub3c4 \uc54a\uc558\uc73c\uba70, \ud1b5\uc2e0\uc0ac \uc5ed\ub7c9\uc5d0 \ub300\ud55c \uace0\uac1d \ub9cc\uc871\ub3c4 \uc5ed\uc2dc \ud558\ub77d\ud558\uac8c \ub418\uc5c8\ub2e4.<\/p>\n<p>\uacb0\uad6d \ucc98\uc74c\ubd80\ud130 \ub05d\uae4c\uc9c0 \uad00\uc7a5\ud558\ub294 \ucc45\uc784 \ubd80\uc11c\uac00 \uc5c6\uc5c8\uace0, \uc758\uc0ac\uacb0\uc815\uad8c\uc740 11\uac1c \ubd80\uc11c\uc5d0 \uac78\uccd0 \ubd84\uc0b0\ub418\uc5b4 \uc788\uc5c8\uc73c\uba70, \uacb0\uc815\ud55c \ubc14\uc5d0 \ub530\ub978 \uc601\ud5a5\uc744 \ub0b4\ub2e4\ubcf4\ub294 \uac00\uc2dc\uc131\uc774 \ubd80\uc871\ud588\uace0, 10\uac1c\uac00 \ub118\ub294 \uae30\uc874 IT \uc2dc\uc2a4\ud15c\uc744 \ub3d9\uc2dc\ub2e4\ubc1c\uc801\uc73c\ub85c \uc6b4\uc601\ud558\ub294 \ub4f1, \uc5ec\ub7ec \uc694\uc18c\uac00 \uc791\uc6a9\ud558\uc5ec \uae30\uc5c5\uc5d0 \ubb38\uc81c\ub97c \uc57c\uae30\ud588\ub2e4. \uc774\ub97c \ud574\uacb0\ud558\ub294 \uacfc\uc815\uc5d0\uc11c <a href=\"https:\/\/www.bcg.com\/capabilities\/digital-technology-data\/digital-transformation\/overview\" target=\"_blank\" rel=\"noopener\">\ub514\uc9c0\ud138 \uc804\ud658<\/a>\uc744 \uc2e4\ud589\ud560 \ub54c \uc2dc\uac04 \uae30\ubc18 \uc9c0\ud45c\ub97c \uc0ac\uc6a9\ud558\uba74 \ub354 \ub098\uc740 \uc194\ub8e8\uc158\uc744 \uc5bb\uace0 \ud22c\uba85\uc131\uc744 \ubcf4\uc7a5\ud560 \uc218 \uc788\ub2e4\ub294 \uc0ac\uc2e4\uc774 \ub4dc\ub7ec\ub0ac\ub2e4. \ud1b5\uc2e0\uc0ac\ub294 \uc2e4\uc81c\ub85c \uc2dc\uac04 \uae30\ubc18 \uc9c0\ud45c\ub97c \ucc44\ud0dd\ud568\uc73c\ub85c\uc368 \uacac\uc801\uc11c \uc1a1\ubd80\uc5d0 \uc18c\uc694\ub418\ub294 \uc2dc\uac04\uc744 2\uc2dc\uac04\uc73c\ub85c \ub2e8\ucd95\ud588\uace0, \uc8fc\ubb38 \ucc98\ub9ac \uc2dc\uac04\uc740 \uc57d 80% \ub2e8\ucd95\ud560 \uc218 \uc788\uc5c8\ub2e4. \ub610\ud55c \ucc98\uc74c\ubd80\ud130 \uc77c\uc744 \uc81c\ub300\ub85c \ucc98\ub9ac\ud558\ub294 \uacbd\uc6b0\uac00 \ub298\uc5b4\ub098\uba74\uc11c, \uc9c1\uc6d0\ub4e4\ub3c4 \ucd94\uac00 \uc5c5\ubb34\ub97c \ub9e1\uc744 \uc218 \uc788\uac8c \ub418\uc5c8\ub2e4. \uc2dc\uac04\uc5d0 \uae30\ubc18\ud55c \uc131\uacfc\uac00 \ud5a5\uc0c1\ub418\uba74\uc11c \uace0\uac1d \ub9cc\uc871\ub3c4 \uc5ed\uc2dc \ub192\uc544\uc84c\ub2e4. (\ubcf4\uae30 1 \ucc38\uc870)<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4493\" src=\"https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-1-KR-2.jpg\" alt=\"\" width=\"1920\" height=\"1080\" title=\"\" srcset=\"https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-1-KR-2.jpg 1920w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-1-KR-2-300x169.jpg 300w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-1-KR-2-1024x576.jpg 1024w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-1-KR-2-768x432.jpg 768w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-1-KR-2-1536x864.jpg 1536w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-1-KR-2-696x392.jpg 696w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-1-KR-2-1068x601.jpg 1068w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-1-KR-2-747x420.jpg 747w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\uc2dc\uac04\uc758 \uc720\ud615 \ubd84\ub958<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>\uc2e4\uc2dc\uac04 \uc6b4\uc601\uc744 \ud558\uace0\uc790 \ud558\ub294 \uae30\uc5c5\uc758 \uccab \ubc88\uc9f8 \ub2e8\uacc4\ub294 \uc18d\ud574 \uc788\ub294 \uc0b0\uc5c5\uc758 \ub9e5\ub77d\uc5d0\uc11c \uac01 \ud504\ub85c\uc138\uc2a4\uc758 \uc2e4\uc2dc\uac04 \uc6b4\uc601\uc774 \uc5b4\ub5a4 \uc758\ubbf8\uc778\uc9c0 \uc815\uc758\ud558\ub294 \uac83\uc774\ub2e4. \ubaa8\ub4e0 \ud504\ub85c\uc138\uc2a4\ub97c \ud55c \ubc88\uc5d0 \uac00\uc18d\ud558\uae30 \uc804\uc5d0, \uae30\uc5c5\uc740 \uc544\ub798\uc640 \uac19\uc774 \uc2dc\uac04 \ub2e8\uc704\ub85c \ud504\ub85c\uc138\uc2a4 \uc720\ud615\uc744 \ubd84\ub958\ud574\uc57c \ud55c\ub2e4. \uc774\ub7ec\ud55c \ub2e8\uacc4\ub97c \uac70\uccd0 \uae30\uc5c5\uc740 \uc2dc\uac04\uc5d0 \uae30\ubc18\ud55c \uc801\uc808\ud55c \ubaa9\ud45c\ub97c \uc124\uc815\ud558\uace0 \uc9c4\ud589 \uc0c1\ud669\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud560 \uc218 \uc788\ub2e4. (\ubcf4\uae30 2 \ucc38\uc870)<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4494\" src=\"https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-2-KR-2.jpg\" alt=\"\" width=\"1920\" height=\"1080\" title=\"\" srcset=\"https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-2-KR-2.jpg 1920w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-2-KR-2-300x169.jpg 300w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-2-KR-2-1024x576.jpg 1024w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-2-KR-2-768x432.jpg 768w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-2-KR-2-1536x864.jpg 1536w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-2-KR-2-696x392.jpg 696w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-2-KR-2-1068x601.jpg 1068w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-2-KR-2-747x420.jpg 747w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>\uba3c\uc800 \uace0\uac1d\uc758 \uc785\uc7a5\uc5d0\uc11c \ubd24\uc744 \ub54c, \uae30\uc5c5\uc740 \uc544\ub798 \uc138 \uac00\uc9c0 \ubc29\ubc95 \uc911 \ud558\ub098\ub97c \uc0ac\uc6a9\ud574 \ud504\ub85c\uc138\uc2a4\ub97c \uc2e4\ud589\ud560 \uc218 \uc788\ub2e4.<\/p>\n<ul>\n<li><strong>\uc0ac\uc804<\/strong>: \uace0\uac1d\uc774 \uc11c\ube44\uc2a4\uc758 \ud544\uc694\uc131\uc744 \uae68\ub2eb\uae30 \uc804\uc5d0 \uae30\uc5c5\uc774 \ubbf8\ub9ac \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud55c\ub2e4. \ud1b5\uc2e0\uc0ac\uac00 \ub04a\uae40 \uc5c6\ub294 \uad11\ub300\uc5ed \uc11c\ube44\uc2a4\ub97c \ubcf4\uc7a5\ud558\uae30 \uc704\ud574 \uace0\uac1d\uc5d0\uac8c \uc810\uac80 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc744 \uc608\ub85c \ub4e4 \uc218 \uc788\ub2e4.<\/li>\n<li><strong>\uc2e4\uc2dc\uac04<\/strong>: \uae30\uc5c5\uc774 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\ub97c \uace0\uac1d\uc774 \uc694\uad6c\ud558\ub294 \uadf8 \uc21c\uac04\uc5d0 \ucd5c\ub300\ud55c \uac00\uae5d\uac8c \uc81c\uacf5\ud55c\ub2e4. \uc740\ud589\uc5d0\uc11c \uc628\ub77c\uc778 \ub300\ucd9c \uc2e0\uccad\uc744 \ubc1b\uc73c\uba74 \uc989\uc2dc \ud3c9\uac00\ud558\uc5ec \uc2b9\uc778 \ub610\ub294 \uac70\uc808\ud558\ub294 \uac83\uc744 \uc608\ub85c \ub4e4 \uc218 \uc788\ub2e4.<\/li>\n<li><strong>\uc0ac\ud6c4<\/strong>: \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \uc694\uccad\uc744 \ubc1b\uc740 \ud6c4\uc5d0 \uadf8\uc5d0 \ub530\ub978 \uc870\uce58\ub97c \ud558\uba70, \uc774 \ud504\ub85c\uc138\uc2a4\uc5d0\ub294 \ud6c4\uc18d \uc870\uce58\uac00 \ub4a4\ub530\ub974\uba70 \ucd94\uac00\uc801\uc778 \uc2dc\uac04\uc774 \uac78\ub9b0\ub2e4. \uac00\ub839 \ucf00\uc774\ube14 \ud68c\uc0ac\uac00 \uc11c\uba85\ub41c \uacc4\uc57d\uc11c\ub97c \ubcf4\ub0b4\uae30\ub85c \ud588\uc9c0\ub9cc, \uba87 \uc8fc\uac00 \uc9c0\ub098\ub3c4 \ub3c4\ucc29\ud558\uc9c0 \uc54a\uc544 \uace0\uac1d\uc774 \ub2e4\uc2dc \ud655\uc778\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\ub97c \uc608\ub85c \ub4e4 \uc218 \uc788\ub2e4.<\/li>\n<\/ul>\n<p>\uace0\uac1d \ub300\uc751 \ud504\ub85c\uc138\uc2a4\uc5d0 \ub530\ub77c \uc5b4\ub5a4 \uce74\ud14c\uace0\ub9ac\ub97c \uc801\uc6a9\ud574\uc57c \ud558\ub294\uc9c0 \uc774\ud574\ud558\uace0 \uacbd\uc7c1\uc0ac\uc758 \uc720\uc0ac \ud504\ub85c\uc138\uc2a4\uc640 \ube44\uad50\ud558\uc5ec \ubca4\uce58\ub9c8\ud0b9\ud55c\ub2e4\uba74 \uc870\uc9c1 \ub0b4 \ub2e4\uc591\ud55c \uc9c1\ubb34\uc5d0\uc11c \ud754\ud788 \uc120\ud0dd\ud558\ub294 (\uace0\uac1d \uc911\uc2ec\uc801\uc774\uc9c0 \uc54a\uc744 \ud655\ub960\uc774 \ub192\uc740) \ubaa9\ud45c\ub97c \ub118\uc5b4\uc120 \uc0c8\ub85c\uc6b4 \ubaa9\ud45c\ub97c \uc124\uc815\ud560 \uc218 \uc788\ub2e4.<\/p>\n<p>BCG \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74, \uc804 \uc138\uacc4 \ud1b5\uc2e0 \uc0b0\uc5c5\uc5d0\uc11c \uace0\uac1d\uc758 \ub9cc\uc871\uacfc \ubd88\ub9cc\uc871\uc744 \ubaa8\ub450 \ub04c\uc5b4\ub0b4\ub294 \ub3d9\uc778\uc740 \u2018\uc2dc\uac04\u2019\uc774\ub2e4. \uadf8\ub7ec\ub098 \uc544\uc9c1 \ub300\ubd80\ubd84 \ud1b5\uc2e0\uc0ac\ub294 \uc2e4\uc2dc\uac04 \uae30\ubc18\uc758 \uacbd\uc7c1\uc744 \uc704\ud55c \uc5ed\ub7c9 \ucd5c\uc801\ud654\ub97c \uc2dc\uc791\ud558\uc9c0 \uc54a\uc558\ub2e4. \uc608\uc2dc\ub85c \ud1b5\uc2e0\uc0ac\uc758 \uace0\uac1d \ub300\uc751 \ud504\ub85c\uc138\uc2a4\ub97c \uc0dd\uac01\ud574\ubcf4\uc790. \uace0\uac1d \ub300\uc751 \ud504\ub85c\uc138\uc2a4 \ub2e8\uacc4\ub294 \ub9c8\ucf00\ud305\uacfc \uad11\uace0, \ub9ac\ub4dc \uc0dd\uc131\uacfc \ud310\ub9e4, \uc8fc\ubb38 \uc774\ud589, \uace0\uac1d \uc11c\ube44\uc2a4, \uace0\uac1d \uc720\uc9c0, \uccad\uad6c\uc640 \uc218\uae08\uc758 6\uac00\uc9c0 \uae30\ub2a5\uc5d0\uc11c \ube44\ub86f\ub41c\ub2e4. \ub300\uac1c \ud1b5\uc2e0\uc0ac\ub294 \uc77c\ubd80 \ud504\ub85c\uc138\uc2a4\ub9cc \uc2e4\uc2dc\uac04\uc73c\ub85c \uc2e4\ud589\ud560 \ubfd0 \ub300\ubd80\ubd84\uc740 \uc0ac\ud6c4\uc5d0 \ucc98\ub9ac\ud558\uba70, \uc2e0\uc6a9 \ub4f1\uae09 \ud655\uc778, \uc2e0\uc6a9 \uc870\ud68c, \uace0\uac1d \uc774\ud0c8 \uac00\ub2a5\uc131 \ud3c9\uac00 \ub4f1\uc758 \uadf9\ud788 \uc18c\uc218\uc758 \ud504\ub85c\uc138\uc2a4\ub9cc \uc0ac\uc804\uc5d0 \uc218\ud589\ud55c\ub2e4. \ud558\uc9c0\ub9cc \ub514\uc9c0\ud138 \uc804\ud658\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uce21\uc815\ud560 \uc218 \uc788\ub2e4\uba74, \ud1b5\uc2e0\uc0ac\ub294 \ud504\ub85c\uc138\uc2a4\uc758 \uc57d 60~80%\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc218\ud589\ud560 \uc218 \uc788\uc73c\uba70 30% \uc815\ub3c4\ub294 \uc0ac\uc804\uc5d0 \uc218\ud589\ud560 \uc218 \uc788\uc744 \uac83\uc774\ub2e4. \uc774\ub7f0 \ubc29\uc2dd\uc774\ub77c\uba74 \uc0ac\ud6c4\uc5d0 \ucc98\ub9ac\ud560 \uc77c\uc774 \ud06c\uac8c \uc904\uc5b4\ub4e4\uac8c \ub418\uba70, \uace0\uac1d \ub9cc\uc871\ub3c4\ub294 \ub354\uc6b1\ub354 \ub192\uc544\uc9c8 \uac83\uc774\ub2e4. (\ubcf4\uae30 3 \ucc38\uc870)<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4495\" src=\"https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-3-KR-1.jpg\" alt=\"\" width=\"1920\" height=\"1080\" title=\"\" srcset=\"https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-3-KR-1.jpg 1920w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-3-KR-1-300x169.jpg 300w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-3-KR-1-1024x576.jpg 1024w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-3-KR-1-768x432.jpg 768w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-3-KR-1-1536x864.jpg 1536w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-3-KR-1-696x392.jpg 696w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-3-KR-1-1068x601.jpg 1068w, https:\/\/bcgblog.kr\/wp-content\/uploads\/2021\/10\/Chart-3-KR-1-747x420.jpg 747w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>\uc774 \uac19\uc740 \ubc29\uc2dd\uc740 <a href=\"https:\/\/www.bcg.com\/industries\/financial-institutions\/retail-banking\" target=\"_blank\" rel=\"noopener\">\uc740\ud589<\/a>, \uc5d0\ub108\uc9c0, \uae08\uc735 \uc11c\ube44\uc2a4, <a href=\"https:\/\/www.bcg.com\/industries\/insurance\/overview\" target=\"_blank\" rel=\"noopener\">\ubcf4\ud5d8<\/a>, <a href=\"https:\/\/www.bcg.com\/industries\/technology-media-telecommunications\/media-industry\" target=\"_blank\" rel=\"noopener\">\ubbf8\ub514\uc5b4<\/a>, \uad50\uc721 \ub4f1 \uc218\ub9ce\uc740 \uc0b0\uc5c5\uc5d0 \uc801\uc6a9\ub420 \uc218 \uc788\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc720\ub7fd\uc758 \ud55c \uc740\ud589\uc740 \uace0\uac1d \ub300\uc751 \ud504\ub85c\uc138\uc2a4\uc758 90% \uc774\uc0c1\uc744 \uc0ac\ud6c4 \uad00\ub9ac \uae30\uc900\uc73c\ub85c \uc2e4\ud589\ud55c\ub2e4. BCG \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74, \uc740\ud589\uc774 \ub514\uc9c0\ud138 \uc804\ud658\uc744 \ub3c4\uc785\ud558\uc5ec \uc2dc\uac04\uc5d0 \uae30\ubc18\ud55c \uc131\uacf5 \uce21\uc815 \uc9c0\ud45c\ub97c \uc0ac\uc6a9\ud560 \uacbd\uc6b0 \uace0\uac1d \ub300\uc751 \ud504\ub85c\uc138\uc2a4\uc758 \ucd5c\ub300 80%\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc6b4\uc601\ud558\uc5ec \uacbd\uc7c1\uc0ac\ub97c \ub530\ub77c\uc7a1\uc744 \uc218 \uc788\uac8c \ub41c\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\uc2e4\uc2dc\uac04\uc740 \uc5b4\ub5bb\uac8c \uce21\uc815 \uac00\ub2a5\ud55c\uac00<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>\u2018\uce21\uc815\ud574\uc57c \uad00\ub9ac\ud560 \uc218 \uc788\ub2e4\u2019\ub294 \uac74 \ub298 \ub9de\ub294 \ub9d0\uc774\uae34 \ud558\uc9c0\ub9cc, \uc2e4\uc2dc\uac04 \uc6b4\uc601\uc5d0\uc11c\ub294 \ud2b9\ud788\ub098 \ub354 \uadf8\ub807\ub2e4. \uc77c\ubd80 \uae30\uc5c5\uc758 \uace0\uc704 \uacbd\uc601\uc9c4\uc740 \uc81c\ub300\ub85c \uce21\uc815\ub3c4 \ud574\ubcf4\uc9c0 \uc54a\uc740 \uc0c1\ud0dc\uc5d0\uc11c \uc790\uc0ac\uc758 \uc2e4\uc2dc\uac04 \uc11c\ube44\uc2a4\uac00 \uc5bc\ub9c8\ub098 \ub4a4\ucc98\uc9c0\ub294\uc9c0, \ub2e4\ub978 \uacbd\uc7c1\uc0ac\uc640 \ube44\uad50\ud558\uc5ec \uc5b4\ub5a4 \ud3c9\uac00\ub97c \ubc1b\ub294\uc9c0 \ud30c\uc545\ud558\uae30 \uc5b4\ub835\ub2e4\uace0 \ub9d0\ud55c\ub2e4. \ub2e4\ub978 \ubd80\uc11c\ub4e4\uc740 \uc2e4\uc2dc\uac04 \uc6b4\uc601\uc744 \ub2f9\uc5f0\ud558\uac8c \uc5ec\uae30\uac70\ub098, \uc18c\ube44\uc790\ub4e4\uc774 \uc774\ub97c \uc804\ud600 \ubaa8\ub974\uace0 \uc2e0\uacbd\ub3c4 \uc4f0\uc9c0 \uc54a\ub294\ub2e4\uace0 \uc9c0\ub808\uc9d0\uc791\ud55c\ub2e4.<\/p>\n<p>BCG\ub294 \uae30\uc5c5\uc5d0\uc11c \ud504\ub85c\uc138\uc2a4 \uc18d\ub3c4\ub97c \uac00\ub2a0\ud560 \uc218 \uc788\ub3c4\ub85d \ub514\uc9c0\ud138 \uc2dc\uac04 \uc810\uc218(DTS)\ub77c\ub294 \uce21\uc815 \ubc29\uc2dd\uc744 \ub9cc\ub4e4\uc5c8\ub2e4. \uace0\uac1d \ub9cc\uc871\ub3c4 \uce21\uc815\uacfc \uc720\uc0ac\ud558\uac8c \uae30\uc5c5\uc740 \uace0\uac1d \ub300\uc751 \ud504\ub85c\uc138\uc2a4\ubcc4\ub85c \uac01 \ub2e8\uacc4\ub97c \uc2e4\ud589\ud558\ub294 \ub370 \uac78\ub9ac\ub294 \uc2dc\uac04\uc744 \uc810\uc218\ub85c \ud658\uc0b0\ud558\uc5ec DTS\ub97c \uacc4\uc0b0\ud560 \uc218 \uc788\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h5><span style=\"font-size: 14pt;\"><strong>DTS \uacc4\uc0b0\ud558\uae30<\/strong><\/span><\/h5>\n<p>\uae30\uc5c5 DTS\ub97c \uacc4\uc0b0\ud558\ub824\uba74 \uace0\uac1d \ub300\uc751 \ud504\ub85c\uc138\uc2a4\ubcc4 \uc2e4\ud589 \uc2dc\uac04(\uc0ac\uc804, \uc2e4\uc2dc\uac04, \uc0ac\ud6c4)\uc744 \ud655\uc778\ud574\uc57c \ud55c\ub2e4. \ud504\ub85c\uc138\uc2a4\uac00 \uc0ac\uc804\uc5d0 \uc2e4\ud589\ub41c\ub2e4\uba74 1\uc810\uc774, \uc2e4\uc2dc\uac04 \ud504\ub85c\uc138\uc2a4\ub294 0\uc810, \uc0ac\ud6c4 \uc2e4\ud589 \ud504\ub85c\uc138\uc2a4\ub294 -1\uc810\uc774 \ucd94\uac00\ub41c\ub2e4. \ubaa8\ub4e0 \uc810\uc218\ub97c \ud569\uc0b0\ud558\uba74 \uae30\uc5c5\uc758 DTS\ub97c \uad6c\ud560 \uc218 \uc788\ub2e4.<\/p>\n<p>\uace0\uac1d\uc758 \uc811\uadfc \ube48\ub3c4\uc218\uc5d0 \ub530\ub77c \uac01 \ud504\ub85c\uc138\uc2a4\uc5d0 \uac00\uc911\uce58\ub97c \ub450\uc5b4 \ud504\ub85c\uc138\uc2a4\ubcc4\ub85c \uc0c1\ub300\uc801\uc778 \uc911\uc694\ub3c4\ub97c \ud30c\uc545\ud560 \uc218\ub3c4 \uc788\ub2e4. \uc810\uc218 \uacc4\uc0b0\uc5d0 \ud544\uc694\ud55c \ub370\uc774\ud130\ub294 \uace0\uac1d \uc124\ubb38\uc870\uc0ac\ub098 \uace0\uac1d\uc0ac \ub370\uc774\ud130, \ud639\uc740 \ub450 \uac00\uc9c0 \ubc29\ubc95 \ubaa8\ub450 \ud65c\uc6a9\ud558\uc5ec \uc218\uc9d1\ud560 \uc218 \uc788\ub2e4.<\/p>\n<p>DTS\uac00 0\uc810\uc774\ub77c\uba74 \uae30\uc5c5\uc758 \ubaa8\ub4e0 \ud504\ub85c\uc138\uc2a4\uac00 \ud3c9\uade0\uc801\uc73c\ub85c \uc2e4\uc2dc\uac04 \uc6b4\uc601\ub418\uace0 \uc788\uc74c\uc744 \ub098\ud0c0\ub0b8\ub2e4. \uc989, \uc870\uc9c1 \ub0b4 \uc9c0\uc5f0 \uc2dc\uac04\uc774 \uc5c6\uc5b4 \uace0\uac1d\ub4e4\uc774 \uae30\ub2e4\ub9b4 \ud544\uc694\uac00 \uc5c6\uc74c\uc744 \uc758\ubbf8\ud55c\ub2e4. DTS\uac00 0~1\uc810\uc774\uba74 \uc11c\ube44\uc2a4 \uc77c\ubd80\uac00 \uc0ac\uc804\uc5d0 \uc2e4\ud589\ub41c\ub2e4\ub294 \ub73b\uc774\uace0, \ubc18\ub300\ub85c DTS\uac00 \ub9c8\uc774\ub108\uc2a4\uc77c \uacbd\uc6b0 \uac1c\uc120\ud574\uc57c \ud560 \ubd80\ubd84\uc774 \uc788\ub2e4\ub294 \uac83\uc744 \uc758\ubbf8\ud55c\ub2e4.<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>DTS\ub294 \uae30\uc5c5\uc774 \uc801\uc808\ud55c \uc2dc\uae30\uc5d0 \uacbd\uc7c1\ud560 \uc218 \uc788\uac8c \ud574\uc8fc\uace0 \ub514\uc9c0\ud138 \uc804\ud658 \uc9c4\ud589 \uc0c1\ud669\uc744 \ucd94\uc801\ud558\ub294 \ub370\ub3c4 \ub3c4\uc6c0\uc744 \uc8fc\ub294 \ud3b8\ub9ac\ud55c \uad00\ub9ac \ud234\uc774\ub2e4. \uc5b4\ub5a4 \ud504\ub85c\uc138\uc2a4\uc5d0\ub3c4 \ubcf4\ud3b8\uc801\uc73c\ub85c \uc801\uc6a9\ub420 \uc218 \uc788\uc73c\uba70, \uc5ec\ub7ec \uae30\ub2a5 \ubc0f \ubd80\uc11c\uc5d0 \uac78\uccd0 \uc27d\uac8c \ud1b5\ud569\ub420 \uc218 \uc788\ub2e4. DTS\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uc0ac\uc6a9 \ud69f\uc218\ub098 \uac1c\ubc1c\uc5d0 \uc18c\uc694\ub41c \uc2dc\uac04 \ub4f1, \ub514\uc9c0\ud138\ud654 \ud504\ub85c\uc81d\ud2b8\uc758 \uacb0\uacfc \ud3c9\uac00\uc5d0 \ud65c\uc6a9\ub418\ub294 \uc778\ud48b \uae30\ubc18 \uc218\uce58\uac00 \uc720\ubc1c\ud558\ub294 \ub17c\ub780\uc744 \uc7a0\uc7ac\uc6b8 \uc218 \uc788\ub2e4. DTS\ub294 \uc544\uc6c3\ud48b \uae30\ubc18 \uc218\uce58\uc774\uae30 \ub54c\ubb38\uc774\ub2e4.<\/p>\n<p>\ub610\ud55c DTS\ub294 \uc774\ud574\ud558\uae30 \uc26c\uc6b4 \uacc4\uc0b0\ubc95\uc774\uae30\uc5d0 \uc784\uc6d0\uc9c4\uc774 \uc2dc\uac04\uc5d0 \ub530\ub77c \ud504\ub85c\uc81d\ud2b8\ub97c \ucd94\uc801\ud558\uace0, \uc131\uacf5 \uc5ec\ubd80\ub97c \ud3c9\uac00\ud558\uba70, \uac1c\uc120\uc810\uc744 \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294\ub2e4. \ub514\uc9c0\ud138 \uc804\ud658\uc758 \uc9c4\ud589 \uc0c1\ud669\uc744 \uc810\uac80\ud558\ub294 \ub370 DTS\ub97c \uc0ac\uc6a9\ud55c\ub2e4\uba74 \ud22c\uba85\uc131\uc744 \ub192\uc774\uace0 \uc9c1\ubb34 \uac04 \ud611\uc5c5\uc744 \ucd09\uc9c4\ud558\uba70, \uc18c\ud1b5\ub3c4 \uc6d0\ud65c\ud574\uc9c8 \uac83\uc774\ub2e4. \ub354\ubd88\uc5b4 \uacbd\uc601\uc9c4\uc740 \uc0ac\ub0b4, \uc5c5\uacc4 \ub0b4, \uc5ec\ub7ec \uc0b0\uc5c5 \uc804\ubc18\uc5d0 \uac78\uce5c \uae30\uc900\uc810\uc744 \uac00\uc9c0\uace0 \ubaa9\ud45c\ub97c \uc124\uc815\ud560 \uc218\ub3c4 \uc788\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h5><span style=\"font-size: 14pt;\"><strong>\u2018\uc2dc\uac04\u2019\uc744 \ud65c\uc6a9\ud574 \ud601\uc2e0 \uac00\uc18d\ud558\uae30<\/strong><\/span><\/h5>\n<p>\uacbd\uc601\uc9c4\uc740 \ub2e4\uc74c\uc758 \ub2e8\uacc4\ub97c \ud1b5\ud574 \ub514\uc9c0\ud138 \uc804\ud658\uc758 \uad00\ub9ac \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\ub2e4.<\/p>\n<ul>\n<li>\uae30\uc5c5\uc758 \uace0\uac1d \uc751\ub300 \ud504\ub85c\uc138\uc2a4\ub97c \uc751\ub2f5 \uc2dc\uac04\uc5d0 \uae30\ubc18\ud558\uc5ec \ud3c9\uac00\ud574 \ubcf4\uc790. \ubaa8\ub4e0 \uace0\uac1d \uc751\ub300 \uacb0\uacfc\ub97c \uac16\uace0 \ub2e4\uc2dc \uc791\uc5c5\ud558\ub77c.<\/li>\n<li>\uac01 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \uace0\uac1d\uacfc \uc5bc\ub9c8\ub098 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc18c\ud1b5\ud558\ub294\uc9c0 \ud655\uc778\ud558\uace0, \ub2e4\ub978 \ub514\uc9c0\ud138 \uacbd\uc7c1\uc0ac\uc640 \ube44\uad50\ud574 \ubcf4\uc790.<\/li>\n<li>\uace0\uac1d \ub9cc\uc871\ub3c4\uac00 \uac00\uc7a5 \ub0ae\uc740 \ud504\ub85c\uc138\uc2a4\ub97c \ud30c\uc545\ud558\uace0, \uc2e4\uc2dc\uac04 \uc11c\ube44\uc2a4\ub97c \ud655\ucda9\ud560 \ubc29\ubc95\uc744 \uace0\ubbfc\ud558\uc790.<\/li>\n<li>\uc5d4\ub4dc \ud22c \uc5d4\ub4dc\ub85c \uc218\ud589\ud558\ub294 \uace0\uac1d \uc751\ub300 \ud504\ub85c\uc138\uc2a4\ub97c \ud558\ub098 \uc120\uc815\ud558\uc5ec \uc2e4\uc2dc\uac04 \uc18c\ud1b5\uc744 \uc99d\ub300\ud560 \uc218 \uc788\ub3c4\ub85d \ud30c\uc77c\ub7ff \ud504\ub85c\uadf8\ub7a8\uc744 \ud14c\uc2a4\ud2b8\ud574 \ubcf4\uc790.<\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>\uace0\uac1d \uad00\uc810\uc5d0\uc11c \ubcf4\ub294 \uae30\uc5c5-\uace0\uac1d \uc18c\ud1b5\uc758 \uc911\uc694\uc131, \uc18c\ud1b5\uc5d0\uc11c \uc624\ub294 \ub9cc\uc871\ub3c4, \ud504\ub85c\uc138\uc2a4 \uc2e4\ud589 \ube48\ub3c4 \ub4f1, DTS\uc758 \uc810\uc218\ub97c \uacb0\uc815\uc9d3\ub294 \ub3d9\uc778\uc744 \uc0dd\uac01\ud558\ub2e4 \ubcf4\uba74 \ub514\uc9c0\ud138 \uc0ac\uc5c5\uc5d0 \uad00\ud574 \ub2e4\uc2dc\uae08 \uace0\ubbfc\ud574 \ubcfc \uc218\ub3c4 \uc788\ub2e4. \uae30\uc5c5\uc740 \uc2e4\uc2dc\uac04 \ud504\ub85c\uc138\uc2a4\uc5d0 \uad00\ud55c \uace0\uac1d \uad00\uc810\uc744 \uc8fc\uae30\uc801\uc73c\ub85c \uc798 \ucd94\uc801\ud558\uaca0\uc9c0\ub9cc, \uc5bc\ub9c8\ub098 \ub9ce\uc740 \uace0\uac1d \uc18c\ud1b5\uc774 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c0\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud558\uae30 \uc704\ud574 \ub0b4\ubd80 \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud560 \uc218\ub3c4 \uc788\ub2e4. \ub300\uaddc\ubaa8 \ub514\uc9c0\ud138 \uc804\ud658 \ud504\ub85c\uc81d\ud2b8\uc758 \uacbd\uc6b0, \uc784\uc6d0\uc9c4\uc774 DTS\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d \ub300\uc751 \ud504\ub85c\uc138\uc2a4\uc5d0 \ubc18\uc601\ub418\uc5b4\uc57c \ud558\ub294 \uac1c\uc120 \uc0ac\ud56d\uc744 \uc9c0\uc6d0\ud558\uace0, \ub9ac\uc18c\uc2a4 \uc218\uc775\ub960\uc774 \uac00\uc7a5 \ub192\uc740 \ud504\ub85c\uc138\uc2a4\uc5d0 \uc6b0\uc120\uc21c\uc704\ub97c \ubd80\uc5ec\ud560 \uc218 \uc788\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \uc2e4\uc2dc\uac04 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \ud6a8\uc728\uc801\uc778 \ubc29\ubc95\uc744 \ucc3e\uac8c \ub420 \uac83\uc774\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014<\/p>\n<p>&nbsp;<\/p>\n<p>\uc0b0\uc5c5\ud654 \uc2dc\ub300\uc5d0\ub3c4 \u2018\uc2dc\uac04\u2019\uc740 \uae30\uc5c5\ub4e4\uc758 \uc8fc\uc694 \uacbd\uc7c1 \ubb34\uae30\uc600\uc9c0\ub9cc, \uc624\ub298\ub0a0\uc758 \ub514\uc9c0\ud138 \uc2dc\ub300\uc5d0\ub294 \ubb34\uae30\uc758 \uc911\uc694\uc131\uc774 \ub354\uc6b1 \ucee4\uc84c\ub2e4. \uc2dc\uac04\uc740 \ube44\uc6a9\uc744 \uc9c0\ubd88\ud558\uc9c0 \uc54a\ub294 \ubb34\uc0c1 \uc790\uc6d0\uc774\uc9c0\ub9cc, \uadf8 \uac00\uce58\ub294 \uc5b4\ub9c8\uc5b4\ub9c8\ud560 \ubfd0 \uc544\ub2c8\ub77c \uacc4\uc18d\ud574\uc11c \uc99d\uac00\ud558\uace0 \uc788\ub2e4. \uadf8\ub7ec\ub2c8 \uc9c0\uae08\ubd80\ud130\ub77c\ub3c4 \uc2dc\uac04\uc744 \ud65c\uc6a9\ud558\uc5ec \ud604\uba85\ud558\uac8c \uacbd\uc7c1\ud558\uc790. \ub0b4\uc77c\uc758 \uc2b9\uc790\uac00 \ub420 \uc218 \uc788\uc744 \uac83\uc774\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.bcg.com\/publications\/2021\/competing-on-time-service-delayed-is-service-denied\" target=\"_blank\" rel=\"noopener\">\uc6d0\ubb38(\uc601\uc5b4) \ubcf4\ub7ec\uac00\uae30<\/a><\/p>\n<p><a href=\"\/newsletter\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2753\" src=\"https:\/\/bcgblog.kr\/wp-content\/uploads\/2020\/10\/BCG\ub274\uc2a4\ub808\ud130\uad6c\ub3c5\ud558\uae30\ucd08\ub85d\ubc30\uacbd.png\" alt=\"\ub274\uc2a4\ub808\ud130 \uad6c\ub3c5\ud558\uae30\" width=\"180\" height=\"50\" title=\"\"><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uae30\uc5c5\ub4e4\uc740 \uc2dc\uac04\uc774 \uace7 \ub3c8\uc774\ub77c\ub294 \uc0ac\uc2e4\uc744 \uc774\ubbf8 \uc798 \uc54c\uace0 \uc788\uc73c\ub098, \uc8fc\ub85c \ub3c8\uc744 \uad00\ub9ac\ud558\ub294 \ub370\uc5d0\ub9cc \uc8fc\ub825\ud55c\ub2e4. \ud558\uc9c0\ub9cc \ub514\uc9c0\ud138 \uc138\uc0c1\uc5d0\uc11c\ub294 \ub3c8\ubcf4\ub2e4 \uc2dc\uac04\uc744 \uc798 \uad00\ub9ac\ud574\uc57c \ub354 \ud070 \uc131\uacf5\uc744 \uc774\ub8f0 \uc218 \uc788\ub2e4.<\/p>\n","protected":false},"author":1,"featured_media":4496,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[24],"tags":[],"class_list":{"0":"post-4491","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-bcgx_digital_ai"},"_links":{"self":[{"href":"https:\/\/bcgblog.kr\/wp-json\/wp\/v2\/posts\/4491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bcgblog.kr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bcgblog.kr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bcgblog.kr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bcgblog.kr\/wp-json\/wp\/v2\/comments?post=4491"}],"version-history":[{"count":5,"href":"https:\/\/bcgblog.kr\/wp-json\/wp\/v2\/posts\/4491\/revisions"}],"predecessor-version":[{"id":4509,"href":"https:\/\/bcgblog.kr\/wp-json\/wp\/v2\/posts\/4491\/revisions\/4509"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bcgblog.kr\/wp-json\/wp\/v2\/media\/4496"}],"wp:attachment":[{"href":"https:\/\/bcgblog.kr\/wp-json\/wp\/v2\/media?parent=4491"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bcgblog.kr\/wp-json\/wp\/v2\/categories?post=4491"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bcgblog.kr\/wp-json\/wp\/v2\/tags?post=4491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}